FAQ

What is your return or exchange policy? TOP

PLEASE READ OUR POLICY FOR RETURNS AND EXCHANGES BEFORE PURCHASING YOUR ITEMS:

DUE TO THE HANDMADE NATURE OF OUR CLOTHING~ALL PERSONALIZED & CUSTOM ITEMS ARE NON-REFUNDABLE NO EXCEPTONS. YOU AGREE TO THESE TERMS WHEN THE ITEMS ARE PURCHASED. 

If you discover within 48 hours of receiving your item that your product is defective you may return it for Repair or Exchange ONLY. No refund will be given. Replacement will only be offered if your item cannot be repaired. You agree to these terms with your purchase. 

Some of our items that are ready to ship may be out of stock at time of order, if this is the case, we will offer an alternative style for shipment. If no alternative style is chosen we will ship the items when in stock. We will not provide refunds on out of stock items that are out of stock at time of order. We will ship immediately upon replenishment. You agree to these terms once your order is placed.

If you receive an item that is not what you ordered please notify us within 48 hours of delivery, so we may exchange your items..exchanges will not be granted if we are not notified within this time frame..thank you for your understanding.

We strictly do not offer exchanges on worn custom made items or items used as photography props or one day wear for birthdays or events.

SHIPPING is NON-REFUNDABLE ever.

Please ask all questions in regards to sizing/colors BEFORE you place your order as our items are custom made and HANDMADE. We cannot be held responsible for a wrong size ordered.  We will not refund if a wrong size is sent or ordered. We reserve the right to send you a new size if the wrong size was mistakenly sent and we are not obligated to refund if a wrong size was received. Onesies are 0-24 months and Tee's are 2t-5t etc. If larger sizes are required please message us to confirm sizing. A refund or exchange will not be issued just because a customer assumes they will be getting a certain size that we do not carry.

***WE ARE NOT RESPONSIBLE FOR DELAYS WITH SHIPPING EVER and will NOT Refund if your item is delayed for an unforeseen reason.. ALTHOUGH WE MAKE EVERY EFFORT TO ACCOMODATE SPECIAL DATES AND PHOTO SHOOTS WE CANNOT AND WILL NOT BE HELD RESPONSIBLE IF THE ITEM DOES NOT ARRIVE BY A SELECTED EVENT DATE ..REFUNDS WILL NOT BE ISSUED IF IT DOES NOT ARRIVE IN TIME..THANK YOU  FOR YOUR UNDERSTANDING AND PLEASE ORDER WELL IN ADVANCE OF DATES TO AVOID DISAPPOINMENT FOR A MISSED DATE!! This includes RUSH orders.

Remember when ordering ALL ORDERS can and do take minimum 2-5 weeks and then ship.

RUSH FEE's must be paid and confirmed for your order to go out ahead of this time please message us for details and to request specific dates. Rush orders do not include Express Ship fee's. A Rush fee just bumps up the timeframe.

**Once an order has a confirmed delivery date and time via your tracking # from USPS..***WE CAN NOT AND DO NOT take ANY responsiblity for ANY order stolen or misplaced from your front door..if the order has confirmation details, this tells us that it has been delivered..**IT IS YOUR RESPONSIBILITY TO HAVE SOMEONE RECEIVE YOUR PACKAGE..please take any complaints up with USPS for misplaced items that have been delivered..thank you PCB!


Shipping Costs. Why is the shipping cost higher? TOP

Our shipping is calculated and accumulated by the amount purchased. We often ship from several designers and locations and thus it drives up our shipping costs. Higher shipping is how we can showcase so many wonderful designers that make our custom handmade items. All items do not ship from a single drop center. The items ship from our wonderful designers homes. Thank you for your understanding and hope you enjoy the wonderful items we offer and items can and will be received in multiple shipments.

Is there a number where I can contact Posh Couture Boutique? TOP

All communication with regards to your orders will be conducted via email. As a busy mother of 2 little girls and a single wahm.. conversation has proven to be impossible.  So please if you have a questions with regard to your order, send me an email..I will try to respond within 24-48hours. 

When contacting us with regard to an order. For fastest service please provide order #, date of order, items ordered and name on shipping. That way we can contact the appropriate designer for an update..without this info it will delay our response time.

**Our hours of operation are Monday-Friday 9-5. I do need to take care of my family and family comes first. So I am no longer responding to emails/texts after hours or on weekends.

At Posh Couture Boutique we do not give play by play info with regard to your order. All dates needed should be submitted with your order...so please do not send multiple messages looking for updates/status as this is just too time consuming. The only contact we will have after your order is placed is to send you tracking..once i have received it by the designer. I do not have automatic updates with tracking so I too wait for it to be sent to me. We are not a factory, we are all wahm's making handmade items from our homes...from time to time mistakes can happen and there are issues with usps..but please be patient and order your items well in advance of your date to avoid any disappointment. 

Can I RUSH my order? TOP

Yes!  Rush Orders are available on many items for additional $15  Most of our couture items require $25 to Rush..please message us with your DATE BEFORE ORDERING and we will do our best to accomodate you. ***Many (but not all) Rush orders go out in 4-5 days and will be received by you in additional 3-5 days. Rush orders do not include EXPRESS SHIPPING. Please message us for rates to Express Ship your package. NOT ALL ITEMS CAN BE RUSHED! Express Shipping will be billed separately once we have a quote to your specific destination.

For Rush Orders to International Destinations: your items will ship ahead of the 3 weeks and will ship Priority or First Class. We cannot guarantee exact arrival time as this is up to your postal service in your country..We are not responsible  for  unforseen delays with customs or shipping delays. Please message us if you would also like to Express your package on top of the Rush fee.

PLEASE NOTE**We DO NOT REFUND any order that was RUSHED or Ecpress shipped and did not arrive in time, we are sorry..thank you for your understanding, and it is always best to order items well in advance of your dates needed.  This will put less stress on you and our design team.

 ****Please note not ALL items are NOT available for Rush, and shipping times vary per each destination.

Will I receive the exact item shown in the photo on your site? TOP

In most cases "YES" however, our items are handmade and materials, flowers , and ribbons are subject to availability. We will always send something that matches beautifully with your purchased item. This includes: Headbands, Tutu's, Bloomers, and Couture Dresses etc..we do not refund after the fact if a different bow or flower was used. This is part of the custom order business..and we do our best to provide the best product we can with the availability of our supplies at time of purchase.

When an item is Rushed designers are working with materials available on short notice..again we will do our best to make the item as pictured but ribbons and flowers must be ordered and are not always available with a rushed time frame.

Depending on the designer. different brand onesies and Tee's are used for tutu sets..personalized tutu sets often we use carters onesies 0-24months sizing and geranimals and old navy tee's when available 2t-4t. For Bigger Sizes they are 5t 6t 6X and 8. Please message us before ordering if you have a quesion about sizing. If the wrong size is ordered we do not exchange or refund. This is the customers responsibility to order the correct size.

Can I cancel and order once it has been placed? TOP

Due to the custom handmade nature and quick processing of our business we DO NOT CANCEL ORDERS once they have been placed. Once an order is received we immediately process the order, pay the designers upfront to make the handmade items from their homes, item go into production immediately. We apologize for an inconvenience, but we ask you to carefully consider your purchase before submitting your order. Thank you.

What are your hours of operation? TOP

Monday-Friday 9am-5pm

Weekends are Family Time.

You may still Order your items on the weekend but they will not be submitted until Monday. Rush Orders placed over a weekend will not ship out until 3-5 complete business days so they will ship out Weds evening or Thurs Morning.

What is your privacy policy? TOP

Your privacy is important to us! We will not share, distribute, rent or otherwise use or make available your information with any third party other than for the purpose of processing your order.

Do you have a size chart? TOP

We use standard sizing. So when ordering a tutu order your child's normal clothing size? if you want to submit measurements please do for a perfect fit. Some items such as bloomers a size chart is given :)

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